AWS and Twilio deepen relationship to power customer engagement

Amazon Web Services (AWS) and Twilio, a customer engagement platform, have extended their longstanding strategic work together that will place powerful artificial intelligence (AI) capabilities at the fingertips of Twilio customers.

This news follows the recent announcement of Twilio CustomerAI. With its CustomerAI technology layer, Twilio powerfully combines customer engagement platform data, generative and predictive AI, and large language models (LLMs) to unlock stronger...

10 August 2023 | AWS

Colt expands cloud voice services with Genesys, Twilio and Zoom

Colt Technology Services (Colt) the digital infrastructure company, has expanded its Colt Intelligent Communication services (CIC) portfolio to meet growing demand from customers requiring agile, cloud-based global voice solutions.

New Colt Cloud SIP is a flexible service which seamlessly connects across the Colt IQ network to platforms from leading communication service providers (CSPs) including Genesys, Twilio and Zoom. The service is said to be ideal for companies with a...

26 June 2023 | Cloud Computing